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Position: User Experience Designer
Duration: One Year
Focus: Banking Experiences, Deposits
Overview
Problem
Number one complaint in USAA Banking, resulting in members either giving up or calling in.
Solution
Design a user flow in Figma with 6 different user scenarios, totaling over 200+ screens.
Impact
Members can now use a virtual flow to streamline the process. This solution saves USAA 1.2 million dollars.
Design Process
Teamwork makes the dream work
User research
Legal
During the design process we regularly communicate and get approval from other teams.
USAA Branding
Native libraries
Web libraries
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